Complaints

There is no single repository for tracking child day care related complaints in Idaho and many times the records that are maintained are not complete. The following information is a list of complaints and incidents that were received by several health districts in 2007. Additionally, there is a collecton of child care related issues and stories that have occurred around the state.

This is only a small representation of child care related complaints and incidents in our state...other complaints are never reported because many day care centers are not required to be licensed, inspected, or follow any standards..
Panhandle Health District 2007 List of Child Care Related Complaints
Allegation City Disposition Notes
Child battery, underage employees Post Falls Not Identified -
Medical issues regarding dispensing and dosing injectable meds to children in care. (insulin) Coeur d'Alene Not Identified -
Dirty, over-ratio Coeur d'Alene Not Identified -
No hot water in facility, sanitary conditions Coeur d'Alene Substantiated gave facility timeline to repair or close
Ratios, Safety, Sanitary, etc Hayden Substantiated Several violations reported by USDA Food Program. Recommend provisional license
Unsafe Practices Sandpoint Substantiated Monitor home
Ratios, Supervision Sandpoint Not Identified -
Inappropriate touching - child to child, supervision issues Post Falls Substantiated Referred to Law Enforcement
Unsafe Practices Sandpoint Not Identified -
Drugs and Alcohol Post Falls Not Identified Law Enforcement monitoring
Intoxicated/under the influence while doing childcare Rathdrum Substantiated Recommended license revocation
Over ratio, not requiring immunization Post Falls Substantiated -
Unsafe Practices Sandpoint Substantiated Monitor Home
Ratios, supervision Sandpont Pending -
Over Ratio Kellogg Substantiated -
Ratios, Supervision issues, staff Post Falls Not Identified -
Dog urine in playpen, dogs unsanitary, children not being fed appropriately, hand mark on back of 10 mo old Kamiah Not Identified Referred to District 2
Criminal background checks not done, felon hired, goats at facility Post Falls Substantiated -
Over Ratio Post Falls Substantied -
Over Ratio Post Falls Substantied -
Safety issues, play area on parking lot Sandpoint Substantied -
Unauthorized substitute care/teenager having party while children in care Coeur d'Alene Not Identified Referred
Children have had 2 broken arms this year. Supervision issue? Rathdrum Not Identified -
Supervision, mess, supervision issues - Not Identified -
Child broken arm Post Falls Substantiated -
Fraud with Idaho Child Care Program/over charging parents. Post Falls Not Identified -
Inappropriate discipline, supervision issues Post Falls Substantiated -
Methicillin resistant staphylococcus aureus outbreak Post Falls Substantiated -
Children not supervised outside, pitbull puppy on site Priest River Substantiated -
Intoxicated Caregiver Rathdrum Substantiated Closed
Licensing violations/employees w/o background checks & CPR, etc. Coeur d'Alene Not Identified -
Children sleeping on floor w/o blankets or mats, employee yelling & threatening child Coeur d'Alene Not Identified -
Filthy conditions, homeowners coventants do not allow child care Coeur d'Alene Not Identified -
Operating childcare w/o license, criminal history conviction of domestic violence on record, can't license, unsure of # of children in care, possible fraud allegations for FS/ICCP? Sandpoint Not Identified -
Discipline issues, putting child in closet for punishment for talking, nap area off carpet on cement floor. Coeur d'Alene Not Identified Review at renewal inspection
Doing in home childcare (verified) husband is in home and has questionable background record. Caregiver has criminal record also for domestic violence. Concerned for children in her care. Sandpoint Substantiated If she stays at 6 or fewer children in care, Idaho has no rules prohibiting her from doing childcare.
Supervision, quality of care Coeur d'Alene Not Identified -
Over ratios Post Falls Not Identified -
Supervision, ratios Coeur d'Alene Not Identified -
Unlicensed, advertises childcare, beer bottles in yard, rumored to drink during childcare, neighbors afraid to say anything… Coeur d'Alene Not Identified Referred
Unsecured chemicals, 1 year old child seen with comet cleanser up to mouth (2008) Kooenai Not Identified -
Unlicensed childcare in CDA, left baby in carseat while at school, forgot child was there, referral to CFS, (2008) Coeur d'Alene Not Identified -
2007 Child Care Related Complaints, Region 3, Idaho Department of Health and Welfare
and Southwest District Health Department
Adams, Canyon, Gem, Owyhee, Payette, Washington Counties
(Region 3 Idaho Department of Health and Welfare) received 49 complaints on child care facilities in 2007. The complaints range in nature from concerns about basic child care being provided to serious allegations of abuse. The regional process for investigating the complaints is to refer the health concerns to the local health district, over capacity to the local fire department or in cases of abuse to the law enforcement within the area. The Department takes action depending on the conclusion of the investigations by those agencies.

The following are incidents where the department has worked with the providers and/or community partners in Region 3 to address the safety of children in day care:

 

Child Care Center "A":
Owners and operators were licensed foster parents in the region and also provided child care for families they met through church. The process began in 2005 with a report of sexual abuse of a teenage girl who had been placed in their home through foster care.

The following is the narrative from the department's data base:
"A certified letter was mailed to Mr. and Mrs. 'Smith' notifying them of the denial of their day care license, effective 3-27-2006. The denial was due to the IDAPA and Idaho statues regarding criminal history checks. Mr. Smith had received a substantiated disposition of sexual child abuse. With that, he will no longer be able to pass a criminal history check and since he is in the home during day care hours, the day care license has been denied per Jeremy Player."

The Smith's did not request a hearing on the matter of the day care license. Instead, the couple decided to open a day care for less then five children and provided care for children out of their home. In 2007, two more girls disclosed being sexually abused in the home, and one additional girl is seen as a possible victim. The matter is under review by the Canyon County Prosecutor's office.

 

Child Care Center "B":
On March 30, 2007, the Department of Health and Welfare revoked the child care license for Day Care Center B #1 in Nampa, 83686, and Day Care Center B #2 also located in Nampa, 83687. The license was revoked because the owner cared for up to three times the number of children allowed by her fire permit. She refused to comply with the directions of the fire marshal, and based upon her action, both group child care licenses were revoked. During the time her license was revoked, she continued to care for children, stating she had less than five in her care. During the time, she was caring for less then 5 children, she physically abused a child in her care. She was placed on the child abuse register. She later transferred ownership of both child care facilities to her parents. We denied the parents' license, but the denial was reviewed by an administrative hearing officer.

Note: the administrative hearing office ruled that we did not have enough to deny the issuance of the license to the parents who had assumed ownership. The original owner has a substantiated CP. Our position was that the original owner was, in essence, the operator and the parents were just a front for the license.

 

Child Care Center "C":
On 1-5-2007 the Nampa Fire Department revoked a permit held by Sharon 'Jones' for a residential facility. She must live in the facility if she claims it is her residence. However, she did not live in it and the permit was revoked. Consequently, Health & Welfare revoked her child care license because she was not in compliance with the fire regulations. A certified suspension letter was sent to Sharon Jones On 1-23-2007. She did not respond so her day care license was not renewed.

 

Child Care Center "D":
The most difficult case we had was with child care center D. We have a history of 11 complaints dating back to 2002 on child care center D. This facility locked a four-year-old child in an upstairs play pen with a makeshift top on it. The upstairs room, allegedly, was not air conditioned. When the parents came to pick him up he couldn't stand very well and seemed lethargic. The parents' inquiry led to the disclosure of the cage. The operators were charged for the cage incident at day care center D. The charges were bargained down to a misdemeanor. The owners were given a suspended judgment with conditions they needed to meet. They reportedly completed the requirements, and the case was dismissed, so we were unable revoke the license. There are hard copies of the legal documents in the licensing file located in the Nampa office, as well as a picture of the cage.

 

Child Care Center "D":
In 2007, Richard 'Doe' was working as a handyman and helped care for children in an unlicensed child care facility in Nampa. The owner of the child care was a neighbor of Doe. She was operating out of her home and had less then five children at any time. Doe is a client of the department and has a history of sexually abusing children. He is also a known sexual offender. Since the facility was providing care for less then five children the owner was not required to be licensed and no background check was performed on Doe. The department worked closely with law enforcement and as a result the situation was resolved. No children alleged abuse and Richard Doe no longer has access to the child care facility.

 

Heating system went out in the home. Requested permission to use electric space heaters. Caldwell

Substantiated Licensed. Approved provided that the cords are kept away from the children at all times.
A Spanish speaking adult without CPR training is in charge of the facility. Nampa Substantiated Licensed. Owner has no CPR training, but is scheduled for training next week.
Facility is not licensed and is taking care of over 20 children. Nampa Substantiated Not Licensed. This facility is not licensed and is taking care of more than 6 children.
Child was supposed to be picked up from school by daycare, but instead was put on a bus to go home. Middleton Substantiated Licensed. The teacher at the school had mistakenly put the child on the bus that day.
Children are not being properly supervised.
Caldwell
Substantiated Licensed. Told provider not to leave children in back yard unattended.
A child got out of the facility through an unlocked door. Also, a vicious dog is in the yard behind the house. Caldwell Substantiated Not Licensed. A lock has been put on the front door to keep the children in. The dogs belong to the neighbors.
A 17 year old left alone to supervise 15 children. Caldwell Substantiated Licensed. Two health and safety deficiencies noted which included age of provider and no current CPR and first aid certification.
Miscelaneous Notes from around the State of Idaho

Source: Canyon County Drug Court, 2/23/2007
The Canyon County Drug Court has noted that one of its participants has opened up a childcare with her child and three other children, aged six years, three years, and an infant under her care. She has a history of methamphetamine abuse and has violated the rules of her felony conviction probation. The Court also finds concern in the participant's temper, and the situation in which the children under the participant's care are located. The Court was dismayed by the lack of background checks used by ICCP and the lack of regulation of childcare centers with less than 6 children.

 

Source: Coeur d'Alene Press, 10/4/2007
The Coeur d'Alene Press reports that a child care provider was taken into custody after a report that she had been intoxicated while working. The Rathdrum Police Department reported that the provider had a blood alcohol content of .018.

 

Source: The Spokesman-Review, 7/29/2005
A registered sex offender was taken into custody for violating his parole by repeatedly visiting a child care provider. The center, run by the sex offender's wife, made a stringent effort to conceal the criminal history of the sex offender even while the sex offender visited the premises. The childcare center was investigated, and the offender taken into custody, after a complaint was received by the local police concerning inappropriate contact between a three year old in the center and the sex offender.

 

Source: The City Clerk's Office of Coeur d'Alene, 1/30/2007
Kathy Lewis, the Deputy City Clerk of Coeur d'Alene states that two childcare centers that were closed due to complaints of improper supervision were reopened right outside of city limits. She further states that two denied applicants, one of which failed a background check due to a spouse with a child abuse conviction simply moved outside the city's jurisdiction and opened up their centers.

 

Source: Landis Rossi, DHW, 1/10/2008
Landis Rossi, the Regional Director of Region IV for the Idaho Department of Health and Welfare noted that there is no requirement by the state for notifications to be issued by governent agencies to parents with children enrolled in childcare centers about investigations into the childcare center. The notification responsibility falls upon the childcare provider.

 

Source: Anonymous Health Inspector, 3/2/2007
An Environmental Health Specialist from Region 1 has highlighted several instances of abuses and lapses in the system. The most egregious of these include leaving children unattended for hours, the lack of background checks on potential owners of child care centers leading to abusive parents and convicted sex offenders being able to open such centers, the lack of oversight leading to fraud and failure to provide for a healthy environment, and the herculean task confronting ICCP inspectors, from the range of issues to the sheer number of centers to inspect.

 

 

     
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